Appointments
- A £20 non-refundable booking fee is required to secure all appointments.
- Booking fees are deducted from the final treatment cost.
- Appointments are not confirmed until the booking fee has been received.
Policies
Clear booking and treatment information
Please review these before your appointment so everything stays simple, smooth and transparent.
Cancellations & rescheduling
- A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
- Booking fees may be transferred to a new appointment if sufficient notice is given.
- Failure to provide 24 hours’ notice will result in the loss of your booking fee.
Late arrivals
- Please arrive on time for your appointment.
- Clients arriving more than 15 minutes late may need to be rescheduled and may forfeit their booking fee.
Age requirements
- Clients must be aged 18 years or over.
- Valid ID may be requested where necessary.
Consultation & consent
- All clients must complete a consultation form, medical history questionnaire and consent form prior to treatment.
- The Whitening Lounge reserves the right to refuse treatment where it is considered unsuitable or unsafe.
Results
- Results vary from person to person and cannot be guaranteed.
- Individual lifestyle habits, existing tooth shade and oral health may affect final results.
Aftercare
- Clients should avoid staining foods and drinks for 24–48 hours following treatment.
- Full aftercare instructions will be provided after each appointment.
Referrals
- Refer a friend and both clients will receive £10 off when attending the same appointment.
Payments
- Payment is due in full on the day of treatment.
- Cash, card and bank transfer accepted.
- Deposits are non-refundable.
- Booking fees are deducted from your treatment cost.
Book with confidence
If you need help with suitability, appointment timing or aftercare, message before booking and we’ll guide you.